FAQ
Have a question before you order, or about an order you've already placed? Our FAQs below answer the most common ones — and if you don't see what you need, our team is happy to help.
Frequently Asked Questions:
Do you offer free shipping?
Yes! We offer free shipping for all orders above $100 USD. For everywhere else, standard shipping fees apply and are always shown clearly at checkout before you confirm your order.
How long does delivery take?
Orders are processed within 1-5 business days. After that, transit takes 7-15 business days within the United Kingdom, or 10-25 business days internationally. Once your order ships, you'll receive a tracking email so you can follow its journey.
What is your return policy?
Changed your mind? It happens! You have 30 days from the date of delivery to request a return. Items must be unused, unworn, and in their original condition with all tags and packaging included.
Send us a message at customersupport@lexandyork.com and we'll walk you through the process. Return shipping costs are typically covered by the customer unless the item received was incorrect or damaged.
How long do refunds take?
Once your return has been received and approved, your refund will be issued within 10 business days. Depending on your payment provider, it may take a few extra days for the funds to show up in your account.
Do you accept exchanges?
Yes, absolutely. If you'd like to swap an item for another size or style, email us at customersupport@lexandyork.com before sending anything back and our team will help you find the right replacement.
What payment methods do you accept?
We accept all major and trusted payment options, including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. Every transaction is securely processed with SSL encryption, so your payment details stay protected.
Is my personal and payment information safe?
Absolutely. We never store sensitive payment information, and all transactions are processed through secure, encrypted payment gateways.
What do I do if my order hasn't arrived?
Start by checking the tracking link in your shipping confirmation email. If it's been longer than expected and there's still no sign of your parcel, send us a note at customersupport@lexandyork.com and we'll look into it right away.
Can I update or cancel my order?
If your order hasn't shipped yet, we may be able to update or cancel it for you. Contact us as soon as possible at customersupport@lexandyork.com and we'll do everything we can to help before it leaves our warehouse.
Still need help?
We're always happy to assist. Drop us a line at customersupport@lexandyork.com, and our support team will get back to you soon.
Lex & York
Trading as: Salvair Ltd
Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 7488 880376
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)