Refund policy

🗓️ 30-Day Return Window

• You have up to 30 days from the date of delivery to request a return.

✅ Return Eligibility

• Items must be:
  • Unused and unwashed
  • In original condition with all tags attached
  • Packed in the original box or bag
• Proof of purchase (such as your order confirmation) is required.
• To begin the return process, email us at customersupport@lexandyork.com.
• Returns sent without prior approval will not be accepted.
• Return shipping costs are the customer’s responsibility.

🚫 Non-Returnable Items

• Swimwear

📦 Issues with Your Order

• Please inspect your order upon arrival.
• If the item is defective, damaged, or incorrect, contact us immediately at customersupport@lexandyork.com so we can resolve the issue promptly.

🔄 Exchanges

• For a faster exchange, return the item and place a new order for the desired product.

💰 Refunds

• Once your return is received and inspected, you’ll receive an email about the status of your refund approval.
• If approved, your refund will be issued to your original payment method within 10 business days.
• Depending on your bank or provider, it may take additional time for the funds to reflect.
• If it has been more than 15 business days since your refund was confirmed, contact us at customersupport@lexandyork.com.