Shipping policy

📦 Shipping Timeframes

  • Processing time: 1–5 business days
  • Transit estimates after processing:
    • United Kingdom: 7–15 business days
    • Europe: 7–20 business days
    • Rest of the World: 10–25 business days
  • Shipping times are estimates and may vary due to customs delays, courier handling, or seasonal demand.

🌍 Shipping Destinations

  • United Kingdom
  • Most European Union countries
  • Selected international locations
  • If your country isn’t available at checkout, contact us at customersupport@lexandyork.com.

💸 Shipping Costs

  • Calculated at checkout based on location and order total.
  • Occasionally, we may offer free shipping promotions.

🚚 Tracking Information

  • Tracking numbers are provided once your order ships.
  • You’ll receive an email with a tracking link to monitor delivery progress.

❗ Delays & Lost Packages

  • Please allow extra time during holidays or global shipping disruptions.
  • If your order is significantly delayed or marked delivered but not received, contact us within 7 days of the expected delivery date.
  • Lex & York is not responsible for courier delays, customs clearance, or incorrect shipping information provided at checkout.

📮 Wrong Address Disclaimer

  • Customers are responsible for entering the correct shipping address at checkout.
  • Email us immediately if you spot an error. Once an order is processed, we may be unable to update the address.

🛃 Import Duties & Taxes

  • International customers may be required to pay import duties and taxes.
  • These fees are not included in your purchase and are the recipient’s responsibility.
  • Lex & York is not liable for customs fees or delays.

Questions?